I had such incredible service at the Hyatt Regency in Houston, that I have to write about it. I still can’t quite believe it. Here’s what happened:
My husband and I, along with 2 friends, signed up for the New Year’s Eve party package at the Hyatt Regency Houston. It included dinner, an overnight stay, 8 drink tickets per couple, and a party that took place on 4 floors with 2 live bands and a DJ. It took us about 45 minutes to get to the Hyatt, and as soon as we checked in I realized with stomach-dropping horror that I left my dress at home. I had shoes and makeup, but that was about it.
We were in the elevator trying to figure out what would be the best use of our limited time before dinner: Spend an hour and a half retrieving the dress, or take our chances at the mall, which was open for another hour. There was one other man in the elevator, and he asked us if there was anything he could do to help us. “No thanks. I forgot my dress for the party, and we’re just trying to figure out what to do.” He said he might be able to help, and asked me what size I wear and what our room number was. He said he’d be there in 10 minutes if he could help us. Of course we didn’t think there was any way he could possibly help us, but a few minutes later he showed up at our door with two lovely dresses that fit me perfectly. He said we could borrow one and asked us to leave it at the front desk when we checked out.
“Who are you?” we asked. He was Tom Netting, the managing director of the hotel, and he said that he and his wife lived in the hotel and she happened to be my size. What amazing luck that he just happened to get in the elevator with us and reached out to help! I considered it to be an all-out miracle. He even sent someone out to buy pantyhose. I could not believe my good fortune. Jorge didn’t even have time to get angry with me! The night was saved, and we made it to our dinner on time and had a great night.
Obviously, I’m impressed by the service, and here’s a review of the hotel itself:
Our room was comfortable, clean, and spacious. The rooms are arranged around a courtyard, but are surprisingly quiet at night, so we had a very good sleep.
The location is convenient, but there’s not much of interest within walking distance. We walked a few blocks around the hotel, but the streets were surprisingly empty except for a few homeless people. You’ll want a car or car service if you plan to explore the area.
We had dinner in the Spindletop Restaurant on the 31st floor of the Hyatt. The restaurant slowly revolves, giving you changing view of the city while you dine. Since it was a New Year’s Eve with a limited menu and a lot of people, we really weren’t expecting much, but we were pleasantly surprised. The service and the food were very good. Everything was tasty and fresh. My friends got surf and turf, and I ordered a stuffed chicken, which came with mashed potatoes and perfectly prepared fresh vegetables.
Since we had the VIP package, we were able to go to a separate room for coffee and a selection of delicious desserts before joining the party.
The party was very well done. There were a lot of people, but since it took place all over the hotel, it never felt overly crowded. We moved around between the different music venues, and then found a good spot to hang out for the balloon drop, which was the best one I’ve ever seen.
I highly recommend the Hyatt Regency Houston, and I cannot thank Tom Netting (and his wife) enough!
Happy New Year!